Frequently Asked Questions

frequently asked questionsWhat is your location?
Our office is in downtown Chicago at 25 E. Washington St., Suite 1805 (at the southwest corner of Washington Street and Wabash Avenue).

Is there parking?
There are numerous parking garages available: a Self Park at 20 E. Randolph (between Michigan and Wabash) or at 60 E. Randolph (between Wabash and State); a Self Park at 60 E. Lake Ave (between Michigan and Wabash); and Grant Park underground parking at 25 N. Michigan Avenue. In addition, valet parking is available at Macy's directly across the street from the Washington Street entrance of our building. A discounted fee of $12.00 for two hours is available when you present a business/appointment card from our office.

Can I take the CTA/Metra?
For the Brown, Green, and Orange Line trains, you should exit at the Randolph stop. For the Red Line train, you should exit at the Lake stop. Our offices are also conveniently close to the South Shore Metra station at Randolph and Michigan.

Who does your scheduling?
In order to maximize privacy, each one of us directly schedules our own appointments.

What’s involved in scheduling an appointment?
When you first call for an appointment, one of us will call you back, usually that day. We’ll want to know how you were referred to our practice and get a brief idea of the type of difficulty you’re experiencing. Assuming that there’s a fit between the type of problem(s) you’re having and our clinical capabilities and that we have time in our schedule, we’ll make an appointment to start the consultation process.

As part of this initial scheduling, we will send you a practice registration packet to fill out and return to us. This packet contains specific information about our fees, cancellation policy, communication methods, use of our offices and waiting room, and a credit card authorization form. A copy of this registration packet is available here. You will need to complete and return these forms to us in order to confirm your scheduled initial appointment.

What are your appointment hours?
Hours vary for each practitioner but generally extend from 7:30 am – 8 pm Monday through Friday.

What is your cancellation policy?
We require two business days of advance notice to cancel a session without charge. Without such notice, barring medical illness, we charge for all missed appointments.

Do you take Insurance?
We are not on any insurance panels and do not bill or accept payments from insurance companies. Payment arrangements are exclusively between ourselves and our patients. That being said, many of our patients do use their health insurance to help them with our charges. This can be done by submitting the itemized receipt that we give you for each appointment to your insurance company who will reimburse you directly. In this process, we would be considered out-of-network providers.

If you do want to use your insurance to offset our charges, we suggest that you check ahead of time on three points. First, enquire about your insurance companies’ coverage for outpatient mental health care. In particular, ask about the dollar coverage per outpatient appointment for an in-network vs. an out-of-network psychiatrist. These differences may be quite small or very significant depending on the insurance plan and particular contract that you have.

Second, inquire about differences in the amount of the deductible between in- vs. out-of-network psychiatrists.

Last, clarify the annual maximum that your insurance will cover for outpatient mental health charges. Sometimes, even if a plan provides for good coverage for outpatient appointments, they may limit the yearly charges to a prohibitively low amount (e.g., $500 per calendar year). At that level, even if the per-session coverage is good, the annual limit essentially nullifies the possible reimbursement.

Understanding these three insurance plan rules will enable you to meaningfully weigh the options of in-network vs. out-of-network care and to clarify the level of reimbursement you may expect if you decide to submit your appointments for coverage.

Do you work with Non-Medical Therapists?
We do engage in collaborative or conjoint treatment with patients who are in psychotherapy with other psychologists, psychiatrists or social workers. Your therapist’s agreement and willingness to participate in this type of arrangement is a necessary condition. We will also need your authorization to allow us to speak with your therapist and establish a collaborative working relationship with them. This involves clarification of exactly what tasks each of us will be responsible for, how we communicate, etc...

What are your fees/payment?
We operate on a fee-for-service basis and do not accept insurance (please see Insurance). Fees vary according to session length. Payment is expected at the time of service for the initial consultation sessions. Following this, you and your clinician will arrange a payment method, typically either monthly (for those in weekly or multiple times per week treatment) or payment at the time of service for those being seen less frequently.

Fees are set by each clinician and are a private matter between you and your physician. We do not employ an outside billing agency in order to maintain privacy.

Are you available for emergencies?
We are available 24/7 by pager for emergencies.

Do you do consultations?
We provide diagnostic and/or treatment consultations to other clinicians seeking our input. We are also willing to conduct second opinion consultations for individuals who have questions or concerns about their current treatment. In that case, we would want your therapist/psychiatrist’s knowledge of, and agreement with this.

What is your confidentiality policy?
We exercise the highest degree of confidentiality and privacy possible in the performance of our clinical work. We do not employ secretaries or outside billing agencies in order to maximize privacy. We will not discuss your treatment with any other clinician or outside agency unless we have your written consent. Our voice mailboxes are each completely private and for our own exclusive use.

How long are sessions?
Sessions are typically either 45 minutes or 20-25 minutes. Psychotherapy sessions are usually 45 minutes in duration.

When do you return calls?
We each maintain a private voice mailbox that we check frequently throughout the day including weekends. Phone calls are generally returned within 24 hours or earlier if at all possible.

Please feel free to contact us with any other questions you may have.